Terms

Welcome to the Cleopatra’s Needle website (“this site”). This is the website of Crawford MacEwen Ltd [trading as Cleopatra’s Needle] with business offices at Braeriach, Pitmurchie Rd, Kincardine O’Neil, Aboyne, AB34 5AQ. The use of this site is subject to the following conditions. Please read the undernoted conditions carefully before you use this site. By using any part of this site you will be held to have accepted you will be bound by these conditions. Crawford MacEwen Ltd may change these conditions at any time by posting new or amended conditions on this site. Your continued use of this site after any changes are posted means that you are held to have accepted that you are bound by the new or amended conditions.

Disclaimer: This site content is provided for information only without any warranty, express or implied, that the content is accurate, current or complete, fit for a particular purpose or free from any computer viruses or defects. Crawford MacEwen Ltd will not be liable for any damages of any kind resulting from the use of or inability to use this site or its content. This site may contain links to other websites. Crawford MacEwen Ltd does not approve or endorse and accepts no liability for the content of any third party websites which may be accessed via, or linked to, this site. The existence of a link to another website is not an authorisation by Crawford MacEwen Ltd to you to access content or material from that other website.

Copyright etc.: All rights, including copyright and database rights, in this site belong to or are licensed to Crawford MacEwen Ltd. United Kingdom and international copyright and database right laws and treaties protect this site and all content on this site. © Copyright [2016] Cleopatra’s Needle. All rights reserved. Cleopatra’s Needle is a trade mark of Crawford MacEwen Ltd in the United Kingdom, European Union or elsewhere. Other product and company names and logos mentioned on this site may be the trademarks or registered trade marks of their respective owners. You may not copy any part of this site, or carry out any other act which is protected by copyright or extract or re-utilise the whole or any substantive part (evaluated quantitatively and/or qualitatively) of the content of this site other than:- Printing in hard copy form portions of the content of this site for personal use; downloading any page from this site for personal use only; storing pages from this site in a cache or other temporary retrieval system for the sole purpose of personal viewing off-line. These consents do not permit you to modify any of this site’s content or to use it in any commercial material without our prior written consent.

Linking: You may, subject to the following conditions, provide a link to the Home/Welcome page of this site:

The right to link to this site is revocable by us and we reserve the right to prohibit any link and to employ measures, including technical measures, to remove any link;

Any link to this site must not be misleading or give the impression that we are associated with you or have approved or endorsed any internet site or equivalent entity from which such link is made; Any such link must indicate www.cleopatrasneedle.co.uk as the destination of the link and must not use any Cleopatra’s Needle logo or other proprietary graphic or trade mark without our prior written consent and you may not use framing or deep linking to this site without our prior written consent.

Use: Crawford MacEwen Ltd expressly prohibits the use of this site by you for any purpose which may be unlawful in the United Kingdom and in your jurisdiction if located outside the United Kingdom.

Waiver and enforcement: Failure by us to take action in respect of a breach by you of these conditions shall not prevent us from taking future action in respect of the same breach or any other breach by you of these conditions, unless we agree to the contrary in writing. If any of these conditions is held to be unenforceable it will not affect the validity and enforceability of the remaining conditions.

Our details: The service provided through this website is provided by Cleopatrasneedle.co.uk [which is trading name of Crawford MacEwen Ltd]. Crawford MacEwen’s business and registered address Braeriach, Pitmurchie Rd, Kincardine O’Neil. Aboyne AB34 5AQ. Crawford MacEwen Ltd’s registered company number is SC258791. Crawford MacEwen Ltd can be contacted at email and on + 44 (0) 1339 884430

Governing Law: These conditions of use are governed by the Law of Scotland and Scottish Courts shall have non-exclusive jurisdiction in any disputes between you and us.

Returns Policy and Refunds: The team at Cleopatra’s Needle aim to provide quality products and a first class service to our customers. If you wish to return any goods, we will refund the items under our "Returns Policy" provided they are unused, not damaged and returned in their original packaging within 14 days of receipt. You will be responsible for the shipping cost for the return of the goods. It is your responsibility to return the goods by safe methods of transport. We suggest using the Royal Mail’s recorded delivery service. You are responsible for the cost of the product until it arrives at back at the company. Upon receipt and inspection of the goods a refund will be issued to you. The return of your payment is handled through our secure payment provider Worldpay or by bank transfer. You will get a full credit to the card used for the purchase.

Payment and Personal Data Security: Credit Card Payments Payments are taken by Crawford MacEwen Ltd which does not store any credit or debit card details. Personal details are encrypted during transmission and stored and used strictly in accordance with the Company's Data Protection Policy and will not be passed to any third party without your explicit permission. Alternatively payment by bank transfer by arrangement at time of contract.

Prices: All prices are shown in Pounds Sterling including VAT (VAT Number 233 0736 35). Trade prices are excluding VAT. Delivery charges are calculated according to the destination of the parcel, the shipping service, order value or weight. 

Sales and Promotions: Prices reduced for sales and promotions are only valid for the period  the sale/promotion is in progress and cannot be backdated or added any time outside the offer.

Liability: To the maximum extent permissible in law, the Company excludes all liability for any loss or consequential loss however incurred by the Customer, arising from any action or omission or failure by the Company in connection with the contract.

In any event the maximum liability of the Company will be not more than the purchase price of the products or services under the contract, should the contract be cancelled for any reason.

We do not promise that our website will be uninterrupted or entirely error free at all times. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Title and Risk: Title of the goods will pass to the Customer on payment of the full purchase price. Risk however, will be carried by the Company until such time as the products are delivered to the Customer.

Force Majeure: In the event of circumstances outside the Company’s control affecting the performance of the contract, the Company will be entitled to notify the Customer and revise or cancel the contract to reflect the changed circumstances and the Customer will accept such changes.

Notices: All communications in connection with the contract will be deemed to have been served if sent by ordinary mail to the Customer’s postal address or by email to the Customer’s email address, as notified to the Company by the Customer.

Communications to the Company should be addressed to the business address at Braeriach, Pitmurchie Rd, Kincardine O'Neil, Aboyne AB34 5AQ, Scotland or by email or contact by telephone at + 44 (0) 1339 884430

Statement of intent: Our Privacy Policy explains how and why we collect personal information about you. We are committed to responsible management of personal information in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Collection of personal information: In order to receive certain information and to use certain services on this site you will be asked to provide personal information about yourself such as your name, address and email address. When you provide this information to us you consent to our use of that information in accordance with the terms of this Privacy Policy. This information will be used to provide you with the services that you have requested and to provide you with news and information about our products and services. If you no longer want to receive such information just let us know by email and we will stop sending it.

Storage of personal information: We will keep your personal information for as long as we need it to provide our products and/or services to you. We will try to keep personal information which we hold about you up to date, but if you think that we are holding information which is inaccurate or you are otherwise unhappy about our use of your personal information then please send us an email to let us know.

Sharing information: We will not sell the personal information that we collect from you. We use the personal information we collect from you to help us provide our products and/or services to you.

Cookies: Cleopatra’sneedle.co.uk uses 'cookies which are text only strings of information that the website you are visiting transfers to the cookie file of the browser on your computer. Their purpose is to identify users and to enhance the user's experience by customising web pages.

Links: This site provides links to other websites. Our Privacy Policy applies only to this site and we are not responsible for the privacy practices of third party sites

Company Profile: Founded in Scotland in 1991 Cleopatra's Needle is based on Royal Deeside in the Scottish Highlands.

The Cleopatra’s Needle brand has built its reputation on the quality of its designs and materials in its kits. It supplies major UK department stores and independent traders and consumers all over the world. 

Cleopatra's Needle has a long-standing commitment to its core values of quality, service and ethical trading.

 

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