Payment & Delivery

Placing An Order

  • Retail customers - no registration necessary, simply add items to your basket and checkout. Prices include VAT.
  • Trade customers please log into your account by entering your email address and password. Prices exclude VAT.
  • Choose your correct location; UK, EU or Rest of World.
  • Payment is by credit card, Paypal or Electronic Banking.

We aim to dispatch orders to individuals within 3 working days. Trade orders take longer but we aim to dispatch 5 working days after receipt of payment. If we are waiting for raw material deliveries, very occasionally this may take longer. If we cannot dispatch within this timeframe we will email you with the anticipated dispatch date.

Consumer UK Shipping

UK orders are sent 1st Class.

ZONE Order under £75 (inc vat) Order over £75 (inc vat)
UK and Channel Islands £2.95

FREE

EU and Rest of World (ROW) Consumer Shipping

EU and the rest of the world orders are sent by airmail.

ZONE Per Order  
EU £6  
Rest of World £8  

Trade UK Shipping

UK orders are sent by Royal Mail.

ZONE Order under £150 (inc vat) Order over £150 (inc vat)
UK Royal Mail £8.50 (£7.83 +vat)

FREE

ZONE Order under 500g in weight Order over 500g in weight
UK Drop Shipping (1st Class) £3.95 (£3.29 +vat) £8.50 (£7.83 +vat)
Example Weights
Category Weight
Tapestry Kits for Beginners 80g
Mini Tapestry Kits 70g
Cushion Tapestry Kits 220g
Herb Pillow Tapestry Kits 200g
Spectacle Case Tapestry Kits 100g
Lavender Hearts Tapestry Kits 100g
Pin Cushion Tapestry Kits 100g
Sampler Tapestry Kits 80g

EU and Rest of World (ROW) Trade Shipping

The delivery charges for EU and the rest of the world are based on weight and the cost will be added to your shopping cart.

An indication of prices are all ex vat:

ZONE 0-2kg 2-5kg 5-10kg over 10kg
EU £15.00 £20.00 £25 £35
ROW £25 £45 £55 £65

Drop-shipping (Trade sales)

We offer two drop-ship services: UK Drop Shipping (UK addresses only) with a 1st class delivery charge of £3.95 on orders under 500g in weight. And a Rest of World Drop Shipping costing £8 under 225g in weight - ideal for smaller items.

Drop-ship orders should be placed via the website.

ROW (rest of World) Drop Shipping
ZONE 0-225g 226-2kg 2-5kg 5-10kg over 10kg
ROW £8 £20 £30 £40 £50

Managing Your Trade Account

You can edit your personal details and view your current and past orders in the Trade Account section.

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